What Information We Hold and Why
When you open an account with us, we collect the details you submit during registration — your name, email address, phone number and date of birth. If you fund your account through bKash, Nagad or Rocket, we record the transaction reference and wallet number to verify
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the payment and match it to your account. We do not store your mobile banking PIN or full wallet credentials. We also collect device identifiers, your IP address and browser session data each time you log in. This helps us detect unusual access patterns and protect
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your account from unauthorised use. We keep this data for as long as your account remains active and for a period after closure as required by our internal retention schedule. You can request a copy of the data we hold or ask us to correct inaccurate
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records at any time by contacting our support channel. Whether this platform is available to you depends on local law and the eligible regions we serve — by creating an account, you confirm that accessing this service is permitted under the laws that apply to you.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.