Check What Applies to Your Account
Payment records are where our policy begins, because money movement is the part that has to hold up months later. When you fund through bKash, Nagad, Rocket, Upay or a bank transfer, the wallet reference, the amount and the time of the transfer attach to your
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account. We keep them for one reason: they are the only reliable way to answer a query when your app history and ours have to be matched line by line. Nothing on this page overrides the law where you live. Whether you may hold an account,
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send a deposit or use a particular feature depends on your local law and eligible regions, and where the two conflict, local law applies. We say that plainly rather than leaving it to fine print. Treat these pages as a working document. If the retention period
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for a payment record changes, or a new step joins wallet verification, the wording here moves at the same time and the date at the top moves with it. One rule about your wallet PIN. We never ask for your bKash PIN, your Nagad PIN or
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your Rocket PIN — not in chat, not by email, not on a call. Those stay inside your app. An agent confirming a deposit will ask only for the amount, the reference and the sending wallet number. If a message asks for more than that, report
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it through the support channels below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.